Returns & Exchanges

At Pink Dot, we prioritize the freshness and safety of our food products; therefore, we offer a 24-hour window for reporting issues with perishable items to ensure your total satisfaction. Non-perishable goods can be returned within 14 days of purchase provided they are in their original, unopened packaging.

Return Process

• 1.
  Contact Support

  Email our customer service team within 24 hours of delivery for perishables or 14 days for dry goods to initiate your request.

• 2.
  Provide Documentation

  Include your order number and clear photographs of the items and packaging to help us assess the quality concern.

• 3.
  Verification Review

  Our quality assurance team will review your claim within 48 business hours to determine eligibility for a refund or replacement.

• 4.
  Resolution Delivery

  Once approved, a refund will be processed to your original payment method or a replacement order will be dispatched immediately.